Tiers and Rules
Explaining tier progress without complex calculations
Show current tier, confirmed and pending activity, the amount remaining and the deadline in a clear member progress view.
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Tiers and Rules
Tiers and Rules
Handling downgrades without surprising members
Give advance notice of a tier review, account for existing entitlements and explain downgrade outcomes using confirmed activity and clear dates.
Tiers and Rules
Loyalty tiers and qualification rules
Define tier measures, qualification periods, upgrades, retention and downgrades so members can understand the benefits promised.
Tiers and Rules
Points, tiers and paid memberships compared
Compare points, tiers and paid loyalty memberships by member value, fit with buying behaviour and the work needed to deliver each promise.
Tiers and Rules
Setting tier thresholds from customer behaviour
Use eligible customer activity, qualification timing and benefit capacity to choose a loyalty tier threshold.
Tiers and Rules
Training staff to explain programme rules
Train loyalty staff with a dated rule card, realistic member questions, account states and a clear escalation route.